Frequently Asked Questions

How can we assist you today?

Can I send money to someone who does not have a bank account?

No. PesaLink does not provide funds transfer or withdrawal to anyone without a bank account.

If I am an SBM Bank Kenya Diaspora customer, can I use Pesalink to send money?

Yes. PesaLink will facilitate funds transfer to local banks.

What are the PesaLink charges?

SBM Bank will display the total transaction charge inclusive of excise on the platform before submitting the transaction. For full tariff visit our website https://www.sbmbank.co.ke/resources.

I have sent money through Pesalink on Mfukoni but the funds have not been received?

In the event, the transaction takes longer, contact the SBM Contact Centre for assistance. There are instances that Mfukoni transactions take some time to process. Please wait a few minutes, and incase the transfer is not received, call the SBM Contact Centre for assistance.

Someone has sent me funds to SBM Bank through Pesalink but the funds have not reflected in my account?

In the event the transaction is not credited promptly, call the SBM Bank Contact Centre for assistance.

Do you have a Question or challenge? We are always ready to help

Get the answers in the following ways:


a) 24-hour Contact Centre details as below: Phone: +254 709 800 000 / +254 730 175 000 WhatsApp Chat: +254 773 758 196 Email: atyourservice@sbmbank.co.ke (X): @sbmbankkenya Facebook: SBM Bank Kenya
b) Visit any of our branches during business hours.
c) Contact your dedicated Relationship Manager

Quick Answers for Your Banking Queries about SBM Bank