2024
Excellence in Customer Experience Enhancement
Awarded by Finnovex, this award celebrates exceptional dedication in creating unforgettable customer experiences, setting a new benchmark for service excellence in East Africa.
2024
Leader - Best Customer Centric Culture
Presented to our Head of Customer Experience, Nyambura Ndung’u, this award is a a testament to the fact that dedication and hard work can deliver exceptional customer experiences. Presented by CX Transformation Excellence awards.
2024
Banking on Women Award
Celebrating the Leader in Rewarding Banking Programs, this award by KENCTAD recognizes groundbreaking solutions across all stages of a woman’s financial journey.
2024
Digital Banking Innovation of the Year
The award was given to recognize the bank’s achievements through Mfukoni App, which has been upgraded to provide customers with seamless transactions through faster speeds and features.
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2023
Best Gender Equality Index awards
We are proud to have received the prestigious Gender Equality Index in Diversity and Inclusion award, a testament to our ongoing efforts to create an inclusive and equitable workplace for all.
2023
Best bank in Women Banking Kenya
This prestigious award reflects our unwavering dedication to empowering women in the financial sector. We remain committed to providing tailored solutions and opportunities to support the financial aspirations of women across the nation
2023
Best COO of the year 2023
We are delighted to announce that Amrit Gayan, our esteemed Chief Operating Officer (COO), has been recognized as the 'Best COO of the Year 2023.' This prestigious accolade underscores SBM Bank's commitment to fostering a high-caliber team, dedicated to excellence in banking and customer service.
2023
Best SME Banking Brand.
This award reflects our dedication to supporting small and medium-sized enterprises (SMEs) on their journey to success. We are committed to delivering innovative banking solutions and tailored services that empower and enable SMEs to thrive and grow.
2023
Best Customer Service Banking Brand.
This prestigious award is a testament to our unwavering commitment to delivering exceptional service and exceeding customer expectations. At SBM Bank, our customers' satisfaction and success are at the heart of everything we do.
2022
2021 CitiBank Performance Excellence Award
Straight-Through Processing
2022
World Economic Magazine Award
Best Bank in Diversity and Inclusion
2022
SFI Catalyst Awards
2021 1st Runner Up Best Bank in Promoting Gender Inclusivity
2022
World Business Outlook Awards:
Best SME Bank Kenya, Best Bank in Women Banking Kenya, Best Gender Equality Index in Diversity and Inclusion Kenya
2021
2020 CitiBank Performance Excellence Award
Awarded by Citi Treasury & Trade Solutions
2021
Best Bank in Women Banking Kenya
Awarded by World Economic Magazine Awards
2020
2020 Annual VISA Bankers’ Awards - Affluent Usage: Best Infinite Card Usage Category
We were recognized as the brand with the highest affluence usage of the VISA card.
2020
2020 Annual Marketing Society of Kenya Awards - Marketing Realignment Through COVID-19
This award recognizes our successful implementation of online marketing ideas, strategies and programs during the COVID-19 period, which ensured that our target market continued to access our services.
2020
2020 Annual Public Relations Society of Kenya Awards
We were runners up for the award recognizing the most effective and outstanding campaign that supports the marketing of consumer products and services.
2020
PRSK Awards
1st Runner Up Consumer Relations Campaign of the Year- UnionPay Card Launch