JOB SUMMARY:

The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets. To ensure seamless coordination between Money Transfer Services providers and the bank through the Diaspora & Remittances Unit and with branches and agents.

KEY RESPONSIBILITIES:

Financial - 15%

• Grow the bank's NFI through MTS products offered at the branches and agents.
• Ensure budgetary compliance to set budgets for branches & agents on Money Transfer products.

Customer & Markets - 15%

• Promote active utilization of the bank's Remittance products at branches and agents.
• Support diaspora agents to facilitate smooth account opening.

Operational and Sustainability - 70%

• Provide a seamless link between branches, agents and service providers for query resolution.
• Oversee branding at branches and agents to ensure particular growth of Money Transfer Business including M-Pesa, Western Union, Money Gram, Instant Cash and X-Press Money.
• Ensure proper and timely infrastructure for all branches and agents is in place and provide necessary support and coordination.
• Ensure that revenue from all Diaspora & Remittance products is collected and reported accurately on a monthly basis.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with money transfer services. 
• Ensure that a monthly report on revenue is prepared to guide the Remittances Unit on the budgetary compliance.

KEY RELATIONSHIPS:

Direct Reports to this Position

• Relationship officer
• Senior Relationship Officer 

Customers of this Position

• Money Transfer Service clientele
• All Tellers & ABMs
• Local and diaspora agents

KEY COMPETENCES:

Knowledge: Skills and Experience required for this Role

Job Knowledge

Information gathering, monitoring and analytical skills.

Job Experience:

• Proven experience of at least one year in a similar position.
• Excellent Communication skills
• Excellent interpersonal skills
• Organizing and planning skills

Education:

Business graduate from an accredited University preferably in Business related course

Competencies required for this Role

• Emotional Intelligence: Dynamic, individual with the ability to work under pressure.
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
• A passion for performance, building team play, and achievement in a competitive and dynamic environment.
• Commercial awareness and customer focus