Job Summary: 

To provide professional ICT support and administration that would ensure stable operations of the bank’s IT Systems through best practices and the appropriate collaboration with technical, business and third-party organizations.

Key Responsibilities:

• To ensure all bank systems availability to all users and ensure maximum usage and output of software to facilitate all and any of the Banks Operations
• Put security measures in place to protect bank systems
• Ensure effective enterprise data backup management
• Install and configure Software and Hardware.
• Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
• Install, configure and upgrade Banking application and System environments whenever required
• Work with the information security office to ensure system compliance
• Constantly check on the global threats to the computer Systems and put preventive measures against any threat
• Participate in the design, setup, implementation and testing business continuity and disaster recovery installations within the bank.
• Adhere to the bank’s IT security policies, standards and procedures
• Test backup and fallback procedures for all Business Systems
• Keep an inventory of accurate and up to date Server Assets and Systems
• Install, support and administer servers, printers and the PC Networks.
• Attend to all ICT Helpdesk requests
• Report and log all Risk events and service exceptions
• Regular review of GAB users and server user profiles for all systems
• Ensure all changes are done in an approved manner
• Explore new technologies and trend related to computer systems
• Manage Service Level Agreements for both internal and external customers and suppliers
• Manage and maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues
• Provide training to the users whenever applicable
• Quickly resolve any system failures and troubleshoots issues and outages.
• Upgrade systems with new releases and models.
• Data center maintenance, i.e., AC, UPS, Power, Access, Fire suppression, alarms, Cleaning etc.
• Set up accounts, databases, servers and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices.
• Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services.
• Investigates, plans, implements, tests, and debugging, patching and upgrading base operating systems software & firmware.
• Monitor & report performance of replication services between DC and DR sites.
• DR maintenance. Manage the configuration and operation of DC and DR servers.
• Analysis and assessment of business needs and requirements versus system support
• Support system upgrades and apply fixes/patches related to infra unit.
• Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives.
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
• Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Perform change management risk reviews and post implementation reviews for all change requests.

Key Relationships:

Direct Reports to this Position

• None 

Customers of this Position

• All Departments in the Bank

Education, Knowledge, skills and Experience required for this Role

• University degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantage
• Preferred Certifications required for this role:
• ✔ Microsoft Certified Solutions Engineer (MCSE)
• ✔ Microsoft Certified Systems Administrator (MCSA)
• ✔ Red Hat Certified System Administrator (RHCSA)
• ✔ Red Hat Certified Engineer (RHCE)
• ✔ VMware Certified Professional 6 & above - Data Center Virtualization
• A minimum of 5 years of proven experience as a System Administrator or similar role
• Experience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch management
• Knowledge of system security and data backup/recovery
• Experience with various operating systems and platforms
• Experience with various storage (SAN) platforms
• Resourcefulness and problem-solving aptitude
• Proven experience as a System Administrator or similar role
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization.
• Strong troubleshooting skills and change management skills.
• Issue management and problem resolution skills.

Competencies required for this Role

Key Competencies:

• In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux
• Awareness and understanding of business requirements of IT.
• Willingness to keep up to date with developments in new technology.
• Commitment to continuing professional development (CPD). 

Interpersonal: 

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social setups and teams
• Upholds high standard of Professionalism, integrity and respect for others

 Management and Leadership Ability:

• Capacity to influence decisions at various levels
• Communicates effectively
• Ability to prioritize and manage several open cases concurrently
• Ability to be self-drive