Senior Officer, Networking Technologies
JOB SUMMARY
The primary purpose of the Network Administrator is to design and maintain the Networks and Computer Systems; support business users; install and configure computer systems; support business users; diagnose and solve network technologies faults.
KEY RESPONSIBILITIES
- To ensure full uptime (24/7) of entire network of the Bank through best practices and the appropriate collaboration with technical, business and third party organizations.
- Install and configure Software and Hardware.
- Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
- Quickly resolve any system failures and troubleshoots issues and outages.
- Upgrade systems with new releases and models.
- Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data.
- Oversee system performance and report generation.
- Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
- Develop and execute backup and recovery plan.
- Maintaining the asset inventory for the DC.
- Manage Network servers and technology tools.
- Monitor performance and maintain systems according to requirements.
- Participate in the design, setting up, implementation and testing business continuity and disaster recovery installations within the bank.
- Participate on onboarding and managing of Service level agreements with service providers or vendors
- Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security, Internal systems, cloud and network infrastructure; Microsoft related technologies: Windows Server, SQL; Virtualization technologies: VMware and Microsoft; Remote access solution support; Remote monitoring and management of system alerts and notifications.
- Perform network assessments and security audits.
- Planning and implementation of network security, including building firewalls, configuring IPsec VPN, applying cryptography, developing IT security policies, procedures and standards within the bank.
- Evaluations of hardware, software and peripherals equipment for LAN/WAN/MAN environment for procurement.
- Anticipate communication and network problems and implement preventative measures.
- Analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.
- Ensure security through access controls, backups and firewalls.
- Upgrade systems with new releases and models.
- To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices.
- Monitor the system daily and respond immediately to security or usability concerns.
- Proof point administration. Storage administration & monitoring.
- Monitor & report performance of replication services between DC and DR sites. DR maintenance. Manage the configuration and operation of DC and DR servers.
- Support system upgrades and apply fixes/patches related to infra unit.
- Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives.
- Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
- Ensure that all policies and guidelines are implemented according to audit recommendations/requirements.
- Ensure compliance with bank and regulatory requirements during implementation of various related services for the bank, and in case of any discrepancy report immediately to the Head of IT Applications.
- Prepare and ensure that Risk Control Self-Assessment is conducted periodically for unit.
Key Relationships
Direct Reports to this Position
Customers of this Position
- All Departments in the Bank.
Education, Knowledge, skills and Experience required for this Role
- University degree in Computer Science / IT related field
- Certifications required for this role:
- ✔ Advanced Diploma in Telecommunication/electronics engineering.
- ✔ Cisco certified network professional.
- A minimum of 3 years of proven experience as a Network Administrator or similar role.
- Knowledge of system security and data backup/recovery.
- Experience with various operating systems and platforms.
- Resourcefulness and problem-solving aptitude.
- Excellent communication skills.
- Professional certification (e.g. CCNA) is an added advantage.
- Knowledge of CIS standard is must.
- Fluency in spoken and written English.
- Good integrity, positive attitude, helpful, high commitment, competence and motivation
- Proven experience as a System Administrator or similar role.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platforms.
- Writing skills: Ability to efficiently produce concise, organized reports.
- Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
- Communication and interpersonal skills.
- Strong troubleshooting skills and change management skills.
- Issue management and problem resolution skills.
Competencies required for this Role
- In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux and AIX Operating Systems.
- Awareness and understanding of business requirements of IT.
- Willingness to keep up to date with developments in new technology.
- Commitment to continuing professional development (CPD).
Interpersonal:
- Goal focused and able to spot business opportunities.
- Builds networks and maintains strong relationships.
- Able to manage and influence others to achieve results.
- Has passion and drive to achieve results under difficult circumstances.
- Pleasant and able to relate well in diverse social set ups and teams.
- Upholds high standard of Professionalism, integrity and respect for others.
Management and leadership ability:
- Capacity to influence decisions at various levels.
- Communicates effectively.