Frequently Asked Questions

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What is the minimum and maximum loan amount?

Customers can borrow up to 50% of their monthly net salary, with a maximum loan amount of KES 100,000. The minimum amount depends on your eligibility.

How can I apply for a Salary Advance?

You can apply via Mfukoni Mobile App (Android, iPhone, Huawei) or Internet Banking. Simply log in to any of these digital channels, select "Apply for Salary Advance," and check your eligibility.

How long does the processing take?

Loan processing is instant. Once you apply through Mfukoni Mobile or Internet Banking, your salary advance is immediately credited to your account.

How will I receive my salary advance?

The loan amount will be instantly credited to your salary account, and your account balance will reflect the increase.

What is the repayment period?

The loan is repayable within 30 days from the date of disbursement. However, we encourage early repayment as soon as your salary is credited to your account.

What are the repayment terms and conditions?

  • The loan amount will be automatically deducted from your SBM Bank salary account on the 30-day due date.
  • Ensure your account has sufficient funds on the due date to avoid penalties.
  • Late repayment will attract a penalty fee.

You can repay early via the Mfukoni "View & Repay Loan" option.

What is the cost of the salary advance?

  • one-time facility fee of 10% of the loan amount.
  • 20% excise duty on the facility fee.
  • The total fees will be displayed on the Mfukoni interface during application.

What happens if I do not repay on time?

  • If your account has insufficient funds on the due date, the outstanding loan will be charged a penalty fee of 33.6% per annum, calculated daily.
  • This penalty will reduce your disposable income and may impact your credit rating.

Can I apply for more than one salary advance?

No. You can only have one active salary advance at a time. A new loan can only be taken after fully repaying the existing advance.

Can I top up an existing salary advance?

Top-ups are not available. You must fully clear your current advance before applying for a new one.

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