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Yes, you can send money to another bank if you have not registered on PesaLink through other bank transfer solutions like RTGS, EFT,

Yes, you can receive funds into your SBM Bank account. The sender will require your 13 digits Account Number.

PesaLink will facilitate Funds transfer from KES to KES only. Customers can still send or withdraw funds from a foreign currency account. The sender or receiving bank systems will instantly convert the amount accordingly.

No. Clients will not be charged to receive funds on PesaLink.

No. PesaLink does not provide funds transfer or withdrawal to anyone without a bank account.

Yes. PesaLink will facilitate funds transfer to local banks.

SBM Bank will display the total transaction charge inclusive of excise on the platform before submitting the transaction. For full tariff visit our website https://www.sbmbank.co.ke/resources.

In the event, the transaction takes longer, contact the SBM Contact Centre for assistance. There are instances that Mfukoni transactions take some time to process. Please wait a few minutes, and incase the transfer is not received, call the SBM Contact Centre for assistance.

In the event the transaction is not credited promptly, call the SBM Bank Contact Centre for assistance.

Get the answers in the following ways:


a) 24-hour Contact Centre details as below: Phone: +254 709 800 000 / +254 730 175 000 WhatsApp Chat: +254 773 758 196 Email: atyourservice@sbmbank.co.ke (X): @sbmbankkenya Facebook: SBM Bank Kenya
b) Visit any of our branches during business hours.
c) Contact your dedicated Relationship Manager