Frequently Asked Questions

How can we assist you today?

What are the PesaLink charges?

SBM Bank will display the total transaction charge inclusive of excise on the platform before submitting the transaction. For full tariff visit our website https://www.sbmbank.co.ke/resources.

I have sent money through Pesalink on Mfukoni but the funds have not been received?

In the event, the transaction takes longer, contact the SBM Contact Centre for assistance. There are instances that Mfukoni transactions take some time to process. Please wait a few minutes, and incase the transfer is not received, call the SBM Contact Centre for assistance.

Someone has sent me funds to SBM Bank through Pesalink but the funds have not reflected in my account?

In the event the transaction is not credited promptly, call the SBM Bank Contact Centre for assistance.

Do you have a Question or challenge? We are always ready to help

Get the answers in the following ways:


a) 24-hour Contact Centre details as below: Phone: +254 709 800 000 / +254 730 175 000 WhatsApp Chat: +254 773 758 196 Email: atyourservice@sbmbank.co.ke (X): @sbmbankkenya Facebook: SBM Bank Kenya
b) Visit any of our branches during business hours.
c) Contact your dedicated Relationship Manager

What is Asset Finance?

Asset finance is a type of financing by SBM Bank that allows businesses to obtain funds for acquiring assets such as machinery,
equipment, vehicles, or technology. The assets act as collateral for the loan making it a secured form of financing.

How does asset finance work?

In asset finance, SBM Bank provides funding to a client to purchase asset. The asset is then used as collateral for the loan, reducing the
risk for SBM Bank. The client then makes regular payments, including interest, over a set period of time until loan is repaid in full.

What Asset can be financed?

Any good quality brand new or used assets including cars, trucks, buses, tractors, manufacturing equipment, printing machines, earth moving equipment, solar equipment, medical equipment, generators and many more.

Who qualifies for Asset Financing?

● Individuals who can practically demonstrate a steady source of regular income.
● Properly established businesses, sole proprietors companies, partnerships, and investments clubs with steady cash flows to meet the installment payments.

What is the minimum Value of equipment that can be financed?

The financed amounts for Asset Finance is 300k and for IPF is 50K

What is the Maximum finance tenor?

1. New motor vehicle Units and Machinery / Equipment – 72 months
2. New Units (School buses) – 84 months
3. Used Units (vehicles / buses / trucks / machinery or equipment) – 60 months

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