How can we assist you today?

Please call your relationship manager or branch for assistance.

The platform is very secure; we offer two factor authentication meant to secure your profile.

By ensuring that every login and transaction is accompanied by a secured one-time password. Ensure to keep your password secure upon log in.

a) Ensure that you are on the secured website by checking that the URL begins with “https://” rather than “http://”.
b) Look for a “Closed padlock icon” in the address bar; it indicates encryption is being used on the web page. The icon is located on the left of the URL on most recent browsers, but may vary in location on older ones.
c) Verify the website certificate by double clicking on the icon displayed above to ensure that it is valid and details of issuer.
d) Ensure that you access online banking by clicking on the Online Banking link available on our website www.sbmbank.co.ke

The system will automatically log you out if your profile is inactive for 10 minutes. This is a security measure to ensure that someone else does not attempt to transact on your account while you are away.

We have a robust architecture of the system to mitigate unauthorized logins; however, the two-step verification requiring an OTP will serve to ensure that only the owner of the profile can log in to the portal.

The Bank recommends that you change your password regularly to safeguard your login credentials, this could be monthly or quarterly basis.

Every time you transact on your account, the system will require an OTP to authenticate the transaction.

Get the answers to your online banking needs in the following ways:

a) 24-hour contact center details as below:
Phone: +254 709 800 000 / +254 730 175 000
WhatsApp Chat: +254 773 758 196
Email: atyourservice@sbmbank.co.ke
Twitter: @sbmbankkenya
Facebook: SBM Bank Kenya

b) Visit any of our branches during our hours of operations and we will be happy to help

c) Contact your dedicated Relationship Manager

It is a six-digit code issued to SBM Bank customers for use to collect MPESA payments through the bank’s official MPESA paybill 552800. The shortcode is linked to your SBM Bank account and payments made through the bank’s paybill 552800 to the shortcode are credited instantly into the merchant’s SBM bank account.