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Download sample file highlighted in blue font color. Edit the sample file with payees’ details. Do not delete the EOR record, simply add more row in front of EOR row, and save the file thereafter. On the platform, enter details, upload the file and submit.

a) General payment is for paying supplies and you require each payee payment amount to reflect as an individual entry on your bank statement.
b) Salary payment usually used to pay salaries or payments that do not require individual payee entries on the statement. Your statement will only have one entry of the total sum of the bulk payment.

Yes, you can schedule a bulk payment by selecting a different date and time in the field provided. The transaction will be processed on the date and time specified.

Login into online banking and select Transaction Status in the main menu section. Choose between Single Transaction Status and Bulk Transaction Status. Status details of the most recent transactions will be displayed on the screen.

Login into online banking and select Pending Approvals in the main menu section. Choose between Single Transaction and Bulk Transaction. Search for the specific bulk payment, view records and Approve/Deny by following command prompts.

Yes, all users’ setup on online banking to the account will receive both an SMS and E-mail notification for any activity done on the account. The transaction changes status to approve when the mandate count of approvals is achieved.

Please call your relationship manager or branch for assistance.

The platform is very secure; we offer two factor authentication meant to secure your profile.

By ensuring that every login and transaction is accompanied by a secured one-time password. Ensure to keep your password secure upon log in.

a) Ensure that you are on the secured website by checking that the URL begins with “https://” rather than “http://”.
b) Look for a “Closed padlock icon” in the address bar; it indicates encryption is being used on the web page. The icon is located on the left of the URL on most recent browsers, but may vary in location on older ones.
c) Verify the website certificate by double clicking on the icon displayed above to ensure that it is valid and details of issuer.
d) Ensure that you access online banking by clicking on the Online Banking link available on our website www.sbmbank.co.ke