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Yes, you can specify your preferred shortcode that will be assigned to the applying merchant provided it’s not taken up. If it has been taken up, the bank will alter one digit until it gets a shortcode that is available.

The shortcode is issued within 24hrs working day and customer can immediately start using it. Your RM or processing branch will call you with updates of a successful setup and details of your shortcode.

Your RM or processing branch will issue you with branded stickers for use to display your merchant shortcode.

Yes, you can have as many shortcodes as your business requires.

Yes, you can specify your preferred merchant name while registering for the shortcode. This name will be indicated on the confirmation SMS sent by SBM bank to the payer.

You will receive an instant SMS notification on your registered phone number and on the phone number, you had specified in the application form. The person making the payment will also receive confirm of receipt of payment.

SBM Bank will send an instant SMS to the merchant on the registered phone number, on the phone number, specified on the application form and the payee. The SMS has the payee’s mobile number, name and unique MPESA Ref number.

You can also log into your SBM Bank account through Mfukoni Mobile or Online Banking to confirm actual credit into your SBM Bank account.

Yes. Log into Mfukoni mobile banking or SBM online banking and download full statement based on the period you wish to track and verify i.e. daily, weekly, monthly, quarterly, yearly etc.

Customer can pay from their MPESA wallet a maximum of Kes 300,000 per transaction and Kes. 1M per day.

No. A customer cannot reverse or cancel a transaction once paid.