How can we assist you today?

Please reach out to your relationship manager, branch or call contact center to report the issue.

This happens in situations with low internet connectivity. Please check you connectivity, if possible switch network and try tether using your phone to connect internet onto your laptop. If the issue persists, please reach out to contact center for assistance.

Ideally, you should get the same username you requested for, however this is subject to availability of the Username in which case the bank will try to get a username as close as possible to what you requested could have used it. You can confirm your username by calling our contact center on 0709800000.

Once you Login, all your linked accounts will be displayed on the home page under My Account Summary or go to the left panel Main Menu side and click on Accounts.

a) Click view balance to display account balances
b) Click View Mini statement to view up to 100 recent transaction records in the account
c) Click Full Statement and select account and date range to view/download the select account details

Your transaction history for all accounts held with the bank can be viewed on Online Banking platform dating back for up to last 100 transactions. You can download full statements for any date periods. We also send out FREE Monthly e statements to your email so that you have all of your transactional history.

You can Add, Edit or Delete beneficiaries by selecting Beneficiaries on the main menu section. Click on beneficiaries and follow the steps required. Please do not include special characters to the beneficiary name e.g. &, $, !, @, /, . , *, _, etc.

Once you Login into Online Banking platform, please select Funds transfer main menu section. You may select the following options: Own Account, Same Bank, Local Bank & International Bank. Enter details and follow the command prompts.

Yes. The platform will display error and guide when the amount breaches limit.

Do yes, but this can only for bulk payments.

Sole signatory customers cannot cancel transactions once it has been submitted. For joint account, the approver(s) can DENY approval preventing the transaction from processing. This only applies to transactions not fully approved as per mandate count.