How can we assist you today?

Yes, you can access the service from anywhere in the world where there is internet connectivity.

The following services are available on SBM Bank online banking platform:

1. Viewing account balances
2. Viewing mini-statement of up to 100 recent transactions
3. Viewing/Downloading/Sharing of Full account statement in various formats Excel and PDF.
4. Account to MPESA Transfer (Own & Other Mobile number)
5. Funds Transfer (SBM Bank account, EFT, RTGS, Telegraphic Transfers)
6. Airtime Top-up (Own & Other Mobile number)
7. Bills Payment (Credit Card, Prepaid card Top-up)
8. Bill Payment- Water: Nairobi & Kisumu water
9. Bill Payment –ITAX: (KRA & KENTRADE)
10. Bill Payment- Entertainment: ZuKu, JTL, GOTV, DSTV & Startimes
11. Bulk Payments for salary & general payments (MPESA, EFT, RTGS, SBM Accounts)
12. Viewing transaction status and authorize any transactions pending approval
13. Email OTP
14. Updating security Questions
15. Access to Advise slips( In print & Download option)
16. Password Self reset
17. Improved approver & Maker Screens
18. View transaction status

*Pesalink is not available. We will notify our customers when it is available.

Access to Online banking service is free of charge. However, there are costs associated with various transactions initiated from the application. The app will display the specific charges applicable to the transaction before submitting for processing. Please refer to the Banks tariff for chargeable services.

a) For Retail
You can activate your online banking through your Mfukoni mobile banking profile.
Go to Settings >Activate Online Banking >Submit Username. You will be instantly setup and your login details will be sent via SMS to your mobile number registered with the bank.

b) For Businesses
Kindly reach out to your Relationship Manager or visit the nearest SBM branch to apply for online banking. Once setup, your login details will be sent via SMS to your mobile number registered with the bank.

Yes, on the application form, kindly include all the signatories that you wish to be setup to access online banking. You can nominate one or more of your employees to initiate the transactions and only the signatories can approve as per the account-signing mandate. In addition, please indicate the approval mandate for the transactions on Online Banking.

Yes, you can prescribe the set approver limits on the online banking application form during application. The limits will be applied to the various users as per your instruction on the application form.

Visit SBM Bank official secure website https://www.sbmbank.co.ke/  and click on the online banking menu, you will be re-directed to the main SBM Bank Online Banking Login page.

The service works on Edge, Chrome, Firefox and Safari browsers. The most preferred browser is Chrome. Try switching browser when one fails.

Kindly reach out to your Relationship manager or visit the nearest SBM branch to apply for a reset of your online banking Username. Details of your username will be sent via SMS to your registered mobile. Diaspora customers can send email instructions to their domicile branch if they have email indemnity. For those with no email indemnity, reach out to our Contact Centre through atyourservice@sbmbank.co.ke for guidance.

You can reset your password by clicking on “FORGOT PASSWORD”, on the main online banking login page, enter (Username, your registered mobile number and Captcha and click submit), answer the security questions and you will receive a default Password to your registered Mobile number.