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A One Time Password (OTP) is a 6-digit authentication code sent to the mobile number registered with SBM bank for use to successfully login or perform transactions on Mfukoni mobile banking.

All Mfukoni transactions are subject to an OTP. This is to safeguard your transaction.

Kindly visit the nearest SBM Bank Kenya branch to update your details with your original ID. Please update the bank whenever you change your contact details e.g. mobile number, e-mail address, etc.

OTP can be received while out of the country if your mobile number is on roaming service. Any charges will be borne by the customer.

Note: If you change your SIM Card while outside the country, the OTP will not be received thus you cannot proceed to successfully submit your Mfukoni transaction.

Please resubmit the transaction to trigger a new OTP. In case you still do not receive OTP, please dial *456*9*5*3# to check if SBM bank is listed under blocked sender with the Mobile Network Operator. If listed, please enable SMS from SBM Bank to be able to receive OTP. Please reach out to our Contact Centre for assistance as per details below.

New: To activate the email OTP function: Login to Mfukoni, go to Quick Links > Settings >Enable E-Mail OTP >Enter PIN. This option will come in handy when you are not receiving SMS OTP.

Login and immediately change the PIN as you contact the bank for further assistance.

Note: SBM Bank Kenya will only send an OTP to your registered mobile number upon entry of your correct user ID and PIN. The OTP is a way of informing the customer of account access. Therefore, ensure to keep your username and password confidential at all times. Your PIN is your secret.

For further assistance, please reach out to our SBM Bank Contact Center.

• Tel: +254 (0) 709 800 000 / +254 (0) 730 175 000
• WhatsApp Chat: +254 (0) 773 758 196
• Email: atyourservice@sbmbank.co.ke
• Twitter: @sbmbankkenya
• Facebook: SBM Bank Kenya

It is a loan financed with the property being financed serving as the security or collateral backing the money that is lent by the Bank/Financial Institution. In the SBMK Mortgage loan product, you can buy a readily complete home, refinance your existing Mortgage, purchase a plot to Build or Move your existing mortgage balance to us, all at competitive interest rates and on reducing balance!

There are several types of Mortgage Loans such as Straight purchase of a finished house/home, Construction Mortgage also known as “buy and build” (i.e. we buy the land and help you build a complete unit in it), Equity Release where we lend funds against the Forced Sale Value vis-à-vis the outstanding loan balance

At SBM Bank, you can qualify for a Mortgage as shown below: -

• For Retail customers: - The Debt to Service Ratio is pegged at 67% of the applicants Basic Monthly Salary. i.e. the applicants take
  home should be atleast 1/3 of the basic monthly salary as per the Government policy on the ⅔ Rule.
• For Elite Customers: - The Debt to Income Ratio (DIR) is pegged at 60% of the applicant’s net monthly income

The general requirements are as shown below;

• Duly filled SBM loan application form
• Original ID/Passport and copy
• Original KRA PIN Certificate and copy
• Certified Bank account statements for the last 6 months (For Non-SBM Bank customer)
• Pay slips for the last 3 months (original or copy certified by employer)
• Letter from employer confirming terms and conditions of employment
• Copy of work permit (if non-Kenyan)

In addition, specific Mortgage types have different requirements as below: -

For Straight Home Purchase Applications

• Identify a home you would like to purchase or get in touch with us to assist you with suitable home options.
• Present applicable supporting documents as above.

For Home Equity Applications (Borrowing Against an existing developed property)

• Present Copy of Title of your property.
• SBM BANK will arrange for a valuation of the property. (Fees payable by applicant)
• Present documents supporting your Income line (see overleaf).

To Construction Finance applications

• Present Copy of Title of your property
• Present your Building Plans & CV/Profile of an Architect
• Present your Structural Drawings & CV/Profile of a Structural Engineer
• Present your Bill of Quantities & CV/Profile of a Quantity Surveyor