Frequently Asked Questions

How can we assist you today?

Will I be charged to send money via Western Union?

Yes, you will be charged. The charges vary based on amount and location. Charges are advised at any of our branches nearest to you.

Will I be charged to receive money via Western Union?

No, you will not be charged, you will be paid the exact amount received.

Will I be charged for a cancellation?

No, you will not be charged. Transfer charges will not be refunded.

Can I collect money from a location different from the one indicated on the transaction slip?

No, funds can only be collected from the location indicated on the transaction slip. However, If the sender did not specify a location, you can go to any location.

 

For any queries or complaints, kindly reach us on:

  • Phone - 0709800000 or 0730175000
  • Email - atyourservice@sbmbank.co.ke
  • WhatsApp - 0773758196
  • Twitter - @sbmbankkenya
  • Facebook – SBM Bank Kenya

What is Mfukoni Mobile banking?

Mfukoni is a secured mobile banking service provided by SBM Bank (K) Ltd that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or a tablet.

Who can access Mfukoni?

Mfukoni mobile banking can be accessed by Individual personal account holders, Individual business account holders, Joint Account Holders, Partnerships and Limited Accounts holders with single signing mandates. Accounts with multiple signing mandates cannot use Mfukoni mobile, we recommend you apply for SBM bank online banking by visiting your nearest branch.

I am an existing Mfukoni customer, how do I activate the new app?

Existing Mfukoni users are only required to update their existing app or download the new app from their device app store. Launch the app, enter mobile number, enter one time password (OTP) sent via SMS and proceed to login with your existing pin. Follow the command prompts for a successful login and activation of the new app.

How do I check if I am already registered?

  • Visit your phone app store/ play store, search and download Mfukoni SBM Bank Kenya mobile or visit SBM bank official website and go to Mobile banking section.
  • Launch the downloaded Mfukoni app and click on > LET’S GET STARTED > Mobile No > NEXT STEP > Pop –up Message “Dear Customer, The number xxxxxx is not registered on Mfukoni. Kindly click Register to self-register and start enjoying the services. Queries contact us 0709800000”
    Registered users will be able to proceed to the next step and will receive an activation OTP SMS sent to their registered mobile number.

How do I self-register for Mfukoni mobile?

  • Visit your phone app store/ play store, search and download Mfukoni SBM Bank Kenya mobile or visit SBM bank official website and go to Mobile banking section.
  • Launch the downloaded Mfukoni app and click on > LET’S GET STARTED>Register>Self Registration
  • Enter ALL the required details for the Self-Registration as per your records with SBM bank and click on Register.

You will receive a pop-up message “You are successfully registered to Mfukoni. Credentials will be sent via SMS. Please activate your Mfukoni profile immediately. Queries 0709800000“

Failed registration attempts pop-up error “Details do not match our records, please visit SBM bank branch for Mfukoni registration. “

How do I activate my Mfukoni mobile after Self Registration?

Launch New app > LET’S GET STARTED>Enter Mobile Number > NEXT STEP> Enter 6 Digit Activation OTP sent via SMS > Enter 4 digit MPIN - your existing pin or the one received on SMS after self-registration >SUBMIT > Account successfully linked >OK >Enter pin>SUBMIT

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