How can we assist you today?

You can send and receive cash via Western Union at any SBM Bank branch nearest to you over the counter. Click https://www.sbmbank.co.ke/visit-us to view a list of all our branches countrywide.

No, you do not need to be an SBM Bank Kenya account holder.

You will need the following:

To Receive:

• An original ID for citizens and the unique reference number. 
• A valid passport with a valid visa for all non-residents and the unique transaction reference.

To Send:

• Your original national ID/Valid Passport/Alien ID/Military ID
• Sender’s full name
• Sender’s mobile number
• Sender’s address
• Reason for payment
• Source of funds
• Beneficiary’s full name
• Beneficiary’s mobile number
• Beneficiary’s address
• Beneficiary will need a reference for access of funds

Yes, an amendment of the below can be done just once for the following:

• Beneficiary name
• Beneficiary mobile number
• Beneficiary address

The transaction is instant, the beneficiary will receive the funds the same day.

If the transaction has not been paid i.e. the beneficiary has not collected the funds/account has not been credited, a transaction can be cancelled at the agent location where the transaction has been initiated. If the transaction has been paid, a cancellation cannot be done.

Yes, you will be charged. The charges vary based on amount and location. Charges are advised at any of our branches nearest to you.

No, you will not be charged, you will be paid the exact amount received.

No, you will not be charged. Transfer charges will not be refunded.

No, funds can only be collected from the location indicated on the transaction slip. However, If the sender did not specify a location, you can go to any location.

For any queries or complaints, kindly reach us on:

• Phone - 0709800000 or 0730175000
• Email - atyourservice@sbmbank.co.ke
• WhatsApp - 0773758196
• Twitter - @sbmbankkenya
• Facebook – SBM Bank Kenya