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This error is common for users of Android version 10 and above. Please call our contact center for assistance or visit the nearest SBM Bank Branch for assistance. I am getting an error “accessing from a different device” yet I have not changed my device? This error is common for users of Android version 10 and above. Please call our contact center or visit the nearest SBM Bank Branch for assistance.

This means you are not registered on Mfukoni mobile or you are using the wrong mobile number format. Start with the country code eg 254. Launch the fresh downloaded app, proceed to Self-register and follow the prompts to activate. Self-registration is done once.

This is a security feature meant to secure your profile. During your first time login, you will be required to change your pin from the one sent by the bank.

Note: PIN change can be done periodically and is highly recommended.

Security questions are required only during first time activation. Please use questions and answers that you will remember but cannot be easily guessed. These questions will come in handy when you have forgotten your PIN and need to self-reset Mfukoni PIN.

The new app has a fresh new delightful interface & experience with improved security features.

Balance Check, Mini-Statement, Full Statements, MPESA withdrawal, KRA Tax Payment, KPLC token purchase, Airtime purchase, Fund transfer (Domestic Local Transfer, Domestic Electronic Funds Transfer, International Transfer & SBM Internal Transfer), Load SBM prepaid card, pay SBM credit card bill, maintain beneficiary, add additional SBM accounts, and SMS & E-mail transaction alerts.

Dstv, GoTv, JTL, Zuku, Pay Merchant, PesaLink and USSD banking are currently unavailable. We will notify you via SMS, E-mail and your relationship manager once the services are availed.

SBM Bank will only call you to confirm transactions above Kes. 500,000 done via online banking. Any amounts below this will be processed instantly.

Yes, you can as long as the accounts are under the same profile. Log onto your Mfukoni profile and go to Quick links > “Add Account” and follow command prompts. For linking of accounts under a different account profiles, please visit your nearest SBM Bank branch for assistance.

We will send you transaction confirmation via SMS and E-mail notification advise slip for every payment and funds transfer performed on your account through Mfukoni mobile banking. Please reach out to SBM Bank Contact Center for assistance in case you do not receive your transaction notifications.

Visit your Mfukoni app and go to > LET’S GET STARTED>LOGIN> FORGOT PIN. You will be prompted to answer security questions as submitted during self-registration and follow the steps thereafter. For correct answers, you will receive instant SMS of your new PIN credentials.

To protect your PIN:

• Memorize your PIN and do not write it anywhere
• Don't disclose your PIN to anyone, including SBM Bank staff
• Change your PIN at regular intervals
• Don't use obvious PIN that are easy to guess Your pin your secret

Note Your PIN is your secret. Please do not share it with anyone including any bank staff.