Frequently Asked Questions

How can we assist you today?

Will the platinum saver account have access to digital and branchless banking channels such as internet banking, mobile banking and debit cards?

Your Platinum Saver Account may have access to Mobile and Online Banking purely for viewing balances, transferring to own account in SBM (K) and to withdraw funds to your own mobile number

Whom can I talk to for any assistance required from the bank?

Kindly reach out directly to your Relationship Manager or Branch Manager; alternatively, you can contact our SBM (K) Bank Contact Centre via:

Tel:  +254 (0) 709 800 000 / +254 (0) 730 175 000

WhatsApp Chat: +254 (0) 773 758 196

Email: atyourservice@sbmbank.co.ke

Twitter: @sbmbankkenya

Facebook: SBMBankKenya

Please feel free to visit any of our branches for more details.

What is Mobile2Bank?

Mobile for Businesses is an integrated mobile and online based solution that issues a customer with a Bank business account and a Lipa Na Mpesa paybill or buygoods number to enable them receive & collect MPESA payments. The received payments is credited in real-time into the customer SBM bank account.

Who is eligible for Mobile2Bank services?

The service is available to All SBM Bank Kenya account holders be it small or medium businesses, corporate or individual account holders.

How do I get Mobile2Bank service?

Kindly call your SBM Bank Kenya Relationship Manager, our contact Centre or visit your nearest SBM Bank Kenya branch to apply for this service.

 

Tel: +254 (0) 709 800 000 / +254 (0) 730 175 000

WhatsApp Chat: +254 (0) 773 758 196

Email: atyourservice@sbmbank.co.ke

Twitter: @sbmbankkenya

Facebook: SBM Bank Kenya

I have received payments but the money has not been credited into my bank account?

This may happen when systems are down interfering with real time settlement. Kindly allow time to pass for the credit to be processed. In case the funds are not credited within 24hrs, please call SBM bank contact centre for assistance.

Will I be able to apply for a loan with this service?

Yes. You can apply for unsecured business loan of up to Kes. 5 million. Visit your nearest SBM bank branch to apply or get in touch with your relationship manager for assistance. 

What is SPS?

Simple Payments Solution (SPS) is a mode of remitting bulk or single payments (e.g. salaries, commissions, fees), to a single or multiple account numbers, mobile Mpesa numbers, or Mpesa business numbers, through a web based  portal.

Must I hold an account with SBM Bank to use the SPS services?

Yes, since the payments are debited directly from your SBM Bank account and transfered to the payees.

What is the fee charged on SPS payments? and present it to an SBM Bank branch closest to

 

 

How do I receive the login credentials?

We will send your username and a temporay password to your email address that is maintained by the bank, once the set up is done.

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Quick Answers for Your Banking Queries about SBM Bank