How can we assist you today?

Dstv, GoTv, JTL, Zuku, Pay Merchant, PesaLink and USSD banking are currently unavailable. We will notify you via SMS, E-mail and your relationship manager once the services are availed.

SBM Bank will only call you to confirm transactions above Kes. 500,000 done via online banking. Any amounts below this will be processed instantly.

Yes, you can as long as the accounts are under the same profile. Log onto your Mfukoni profile and go to Quick links > “Add Account” and follow command prompts. For linking of accounts under a different account profiles, please visit your nearest SBM Bank branch for assistance.

We will send you transaction confirmation via SMS and E-mail notification advise slip for every payment and funds transfer performed on your account through Mfukoni mobile banking. Please reach out to SBM Bank Contact Center for assistance in case you do not receive your transaction notifications.

Visit your Mfukoni app and go to > LET’S GET STARTED>LOGIN> FORGOT PIN. You will be prompted to answer security questions as submitted during self-registration and follow the steps thereafter. For correct answers, you will receive instant SMS of your new PIN credentials.

To protect your PIN:

• Memorize your PIN and do not write it anywhere
• Don't disclose your PIN to anyone, including SBM Bank staff
• Change your PIN at regular intervals
• Don't use obvious PIN that are easy to guess Your pin your secret

Note Your PIN is your secret. Please do not share it with anyone including any bank staff.

After some period of inactivity, the system will log you off. This is meant to secure your profile. You can log in afresh to resume transacting.

The mobile app will present a pop-up error message that will guide you on the cause of action. Please reach out to SBM Bank Contact Center or visit the nearest SBM Bank Branch for assistance

Please restart your phone and retry. Reach out to our Contact Centre for assistance if this is not successful.

Login to your Mfukoni app profile go to Quick Links > Settings > ACTIVATE ONLINE BANKING>Enter Preferred Online Banking User ID >SEND>Enter your Mfukoni PIN>SUBMIT>OK. Upon successful submission, you will receive your online banking credentials via SMS to your mobile number registered with the bank.