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No, Western Union services are not meant to be used for any business transactions.

Western Union and SBM bank do not process any transactions to and from countries in the sanction list.

Yes. External/walk in clients can access Western Union services as long as they meet the necessary terms and conditions. This also serves an opportunity for cross-selling other bank products.

The services are live.

You can send and receive cash via Western Union at any SBM Bank branch nearest to you over the counter. Click https://www.sbmbank.co.ke/visit-us to view a list of all our branches countrywide.

No, you do not need to be an SBM Bank Kenya account holder.

You will need the following:

To Receive:

• An original ID for citizens and the unique reference number. 
• A valid passport with a valid visa for all non-residents and the unique transaction reference.

To Send:

• Your original national ID/Valid Passport/Alien ID/Military ID
• Sender’s full name
• Sender’s mobile number
• Sender’s address
• Reason for payment
• Source of funds
• Beneficiary’s full name
• Beneficiary’s mobile number
• Beneficiary’s address
• Beneficiary will need a reference for access of funds

Yes, an amendment of the below can be done just once for the following:

• Beneficiary name
• Beneficiary mobile number
• Beneficiary address

The transaction is instant, the beneficiary will receive the funds the same day.

If the transaction has not been paid i.e. the beneficiary has not collected the funds/account has not been credited, a transaction can be cancelled at the agent location where the transaction has been initiated. If the transaction has been paid, a cancellation cannot be done.